What is Last-Click Attribution
Overview of Attribution Models
A customer journey consists of various channels and touchpoints that contribute towards scoring successful sales and conversions. These touchpoints are basically the points of interaction that a customer goes through before making a purchase or seeking a service provided by a business. These touchpoints are reflective of the gradual development in the customer journey, starting from awareness, interest, and desire and finally leading to action.
With the help of marketing attribution, the marketing team monitors and identifies the marketing effectiveness of all these touchpoints in winning successful conversions.
Attribution Platforms allows them to assign credit to specific touchpoints for driving sales and customers, which eventually enables them to make data-driven strategies and decisions while planning the coming course of action.
Detailed Explanation of Last-Click Attribution Model
The ‘Last-Click Attribution’ is the process of monitoring, identifying, and assigning credit to the touchpoint, resulting in conversion. Primarily, the last-click attribution highlights the point of interaction that leads a customer to take the final action by making a purchase. Moreover, it throws all the other touchpoints associated with building awareness, interest, and desire out of the focus.
Pros and Cons of Last-Click Attribution
The efficiency and relevance of last-click attribution are somewhat debatable as some marketers consider it a flawed practice and idea, while others find it reasonably effective in making targeted marketing efforts and decisions. Let us enlist some pros and cons of this attribution model to obtain more clarity over its relatability and utility.
It helps identify the touchpoint that leads to conversion.
Last-click attribution helps identify the touchpoint that majorly contributed to earning a conversion. It eventually helps in marking out the channels that are performing optimally so that they can be utilized better and more effectively.
It helps understand the last touchpoint of a successful customer journey.
For those who understand that a customer journey is never linear and singular. Customers might not always follow the awareness, interest, and action pathway. In that scenario, last-click attribution helps mark out the source or point of interaction that served as the final touchpoint in a customer journey. This information will ultimately lead to identifying the pathway or point of interaction driving the most conversions.
It overshadows the contribution and relevance of other touchpoints.
The last-click attribution singularly focuses on highlighting the last touchpoint accessed before conversion. This approach dismisses the contribution and role of other touchpoints that play a part in gradually leading a customer to the last or final touchpoint. For example, if a blog or social media post greatly influences customers for conversion and drives huge traffic, but the customers are visiting the business website before the conversion. Then, according to last-click attribution, the business website is the touchpoint that drives sales and overlooks the contribution of the blog and the social media posts.
It can sometimes lead to misleading interpretations and information.
The above example also indicates the incorrect interpretation of the trajectory and effectiveness of the touchpoints included in the customer journey. It can be misleading for the business, as they will keep focusing on the business website while overlooking the efficiency of content marketing and social media posts as yielding touchpoints.
Now, we have acquired a detailed understanding of the last-click attribution and have underlined its benefits, drawbacks, and overall implications. It allows us to discuss the alternative approaches we can adopt in place of last-click attribution to derive equally useful and relevant data minus the drawbacks or limitations experienced while using last-click attribution.
Alternatives to Last-Click Attribution
The last-click attribution can be replaced with alternative attribution models to make better data-driven decisions and better understand the customer journey. Some great alternative attribution approaches include:
What are Multi-Touch Attribution Models?
A multi-touch attribution model takes all the touchpoints that successfully navigated a potential customer towards conversion. This approach appropriately divides the sales credit between all the channels and touchpoints that drive the customer toward making a purchase. It also identifies the touchpoints that proved completely ineffective in the customer journey.
- Linear Attribution
Linear attribution adopts a similar approach to multi-touch attribution, except that it divides the contribution equally among all the touchpoints that contributed toward conversions. This approach sometimes makes it difficult to identify the touchpoints that impacted the customers most.
- Time Decay Attribution
Time decay attribution attributes the credit of conversion according to the closeness of time that the point of interaction holds with conversion. This approach marks the touchpoint closest to conversion as the most influential touchpoint.
- U-Shaped Attribution
U-shaped attribution performs a non-linear distribution of credits among the touchpoints. It accounts for the first and the last touchpoints as the most influential interaction points. It does not give much credit to the touchpoints encountered during the customer journey.
Best Practices for Using Last-Click Attribution
- Situations Where Last-Click Attribution Makes Sense
Last-click attribution proves most useful when finding the most effective touchpoints for conversions. Although it does not present a complete picture of the customer journey, it efficiently highlights the touchpoint that leads to Revnue Analytics.
- Combining Last-Click with Other Models for Holistic Insights
To increase the accuracy and efficiency of the last-click attribution, it can be used along with other attribution models, like first-click attribution, multi-touch attribution, and time decay attribution.
After discussing all the necessary aspects of last-click attribution in detail, let us conclude the topic by revisiting the factors and going through the key outcomes of this blog.
Recap of Last-Click Attribution
Last-click attribution takes into account the last touchpoint in the customer journey as the most influential point of interaction and assigns the credit of conversion solely to it. It neglects the contribution and significance of other touchpoints that might have contributed more towards the conversion and sales.
It can be made more effective in identifying the yielding marketing channels and platforms by using it with other potent attribution models.
Choosing the Right Attribution Model for Your Business
This blog helps you become acquainted with and aware of last-click attribution while briefly discussing other attribution models. However, it is up to your requirements, approach, or judgment to choose the right attribution model for your business. Moreover, you need to be mindful of the unique requirements of your business and the user-behavior of the audience while adopting the right attribution and analytical approach.
Learn more about marketing attribution and get your hands on a high-performing and reliable marketing attribution dashboard.
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