Marketing metrics are quantitative values that provide insights into the effectiveness of marketing campaigns, initiatives, and strategies. In this blog post, we have touched base on how you can choose just the right ones to track and measure.
By Manreet Khara
6th April 2023
Marketing metrics are crucial indicators that help businesses measure and track the success of their marketing strategies. Understanding the right metrics to track is critical to making informed decisions that drive business growth and long-term success.
Marketing metrics are quantitative values that provide insights into the effectiveness of marketing campaigns, initiatives, and strategies. These metrics help marketers evaluate the impact of their marketing efforts and understand how they can improve their strategies to achieve their marketing and business goals.
If a business does not identify the right metrics to track and measure, it’s possible they may be spending more time and money on initiatives that may not be driving real results. Therefore, choosing the right marketing metrics is important because it helps businesses make data-driven decisions about where to allocate their marketing budget and resources.
In this blog post, we will explore how you can choose the right metrics to track and measure your marketing effectiveness.
You may have several metrics at your disposal but it’s important to identify what really matters to your business and why you are tracking and measuring these metrics in the first place. The truth of the matter is that marketing metrics are unique to every business and the stakeholders managing the marketing initiatives. Here is how you can effectively determine your business objectives:
To choose the right marketing metrics, it’s essential to have clear business goals in place. This includes identifying what the business wants to achieve and what it considers to be a successful outcome. For example, a business may have a goal to increase sales by 10% in a given quarter. In this case, tracking vanity metrics such as likes on a particular social media post will just not cut it. So, choose metrics that are directly related to your desired outcome. And while you’re at it, outline a ‘how to’ strategy to pursue those goals.
Once the business goals are clear, the next step is to align the marketing metrics with these goals. This means identifying which metrics will help the business measure its progress towards its objectives. For example, if the goal is to increase revenue, then metrics such as deals closed, customer churn rate, lifetime value, customer acquisition cost, conversion rate, etc, will be relevant.
The customer journey refers to the series of interactions and experiences that a customer has with a business, from the initial awareness stage to post-purchase evaluation. Understanding this journey helps businesses identify the right metrics to track at each stage. For example, awareness metrics may be relevant in the early stages of the customer journey, while conversion metrics may be more relevant in later stages of the marketing funnel.
While there are many metrics that you can track, the idea should always be to measure your marketing effectiveness across channels leveraging a variety of different dimensions – right from your brand value to your overall revenue.
Awareness metrics measure how marketing efforts are increasing brand recognition and awareness. These metrics may include reach, impressions, and social media followers.
Engagement metrics measure how well a business is engaging with its audience. These metrics may include likes, shares, comments, and click-through rates.
Conversion metrics measure the effectiveness of marketing campaigns in driving desired actions, such as purchases or sign-ups. These metrics may include conversion rate, average order value, and cost per acquisition.
Retention metrics measure how well a business is retaining its customers over time. These metrics may include customer lifetime value (CLV), customer retention rate (CRR), and repeat purchase rate (RPR).
ROI metrics measure the return on investment of marketing initiatives. These metrics may include return on ad spend, cost per lead (CPL), cost per acquisition (CPA), and average order value (AOV).
Now that we’ve established the common types that marketing metrics can be categorized into and why they are crucial to your business success, let’s touch base on what you can do to ensure that you choose the right ones.
It’s not possible to track every marketing metric, so it’s essential to prioritize the most important ones. To do this, consider which metrics are most relevant to the business goals and which metrics will provide the most valuable insights.
Before choosing marketing metrics, consider the availability of data. For example, if a business has limited data on customer behavior post the point of sale, it may not be possible to track retention metrics effectively. In such cases, it may be more feasible to focus on metrics such as conversion rate or cost per acquisition.
While analytics provides extensive data that influences marketing decisions, it is almost never enough. So, look at critical areas that you can gather and analyze data from so as to have a positive impact on your marketing mix – product, placement, pricing, and promotion. Analyze your sales and customer data – churn rate, sales growth, net revenue, annual recurring revenue, retention rate, and average profit margin. This will tell you how and why your product/services are selling. With this, you will be in a position to identify bottlenecks, improve sales forecasting, and ultimately, build better customer relationships.
It’s just as important to figure out when and how often you should check on your marketing metrics as it is to figure out which ones to track. Metrics like visits, number of leads, and leads & visits per channel should be monitored daily. Metrics like campaign, CTA click-through rate, inbound links, and overall blog views should be monitored weekly. Metrics like campaign-based search engine rank, average email click-through rate, and social media metrics should be evaluated monthly. And towards the end of the sales cycle is when you evaluate metrics like lead-to-customer conversion rate and revenue generated by all your marketing activities. Over time as you grow and scale, your business goals and marketing strategies may change, and it may be necessary to adjust the metrics that you are tracking. So, don’t fret while taking that call.
Automated tools can be extremely helpful in tracking and measuring marketing metrics. These tools can help businesses collect, store, and analyze data, reducing the time and effort required to track metrics manually.
Standardizing data collection and reporting helps ensure that metrics are being tracked consistently over time. This makes it easier to compare results and identify trends, which can positively influence future marketing strategies.
Marketing metrics often impact other teams within a business, so it’s important to collaborate with other departments when tracking metrics. This can help ensure that metrics are being tracked in a way that is relevant and valuable to all departments and the overall business.
Finally, it’s important to provide context to the data being tracked. This means explaining what the data means and how it relates to the overall business goals. Providing context helps ensure that metrics are being interpreted correctly and provides valuable insights into the business’s marketing efforts.
Now that you know and understand that while there are many metrics that you can track, not every metric can be given the same weight and the impact of each of your chosen metrics depends on your business goals and priorities. So, choose wisely!
To take the tracking and analysis of your marketing efforts up a notch, check out DiGGrowth, an AI-driven, no-code marketing analytics platform, in action. Also, feel free to write to us at email@example.com and we’ll get back to you.
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